Get in Touch With Us
We are always glad to hear from the people who read this site. Whether you have spotted something that needs correcting, have a question about a page, or simply want to share an idea, this page explains how to reach us and what to expect once you do.
The Best Way to Reach Us
The quickest route to our team is by email. Write to us at info@media4kids.co.uk and your message will go straight to the people who look after the site. We read every email ourselves, so there is no automated maze to get through.
What You Can Contact Us About
To help us point your message to the right person, it helps to mention the reason for writing in your subject line. Common reasons include:
- Corrections: if a detail on a page looks out of date or unclear, tell us which page and what you noticed.
- General questions: if something we have written is confusing, ask and we will try to explain it more plainly.
- Feedback and suggestions: ideas for new topics or ways to make the site easier to use are always welcome.
- Partnership or business enquiries: please include a short summary of your proposal and how to reach you.
When to Expect a Reply
We aim to answer most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will get back to you. If your message is about an error on the site, we usually look into it first so the page can be fixed quickly.
A Few Helpful Tips
Short, specific messages are easiest for us to act on. Including a page link or a screenshot can save a lot of back-and-forth. Please do not send passwords, bank details or other sensitive personal information by email, as we will never ask for them.
How We Handle Your Message
Any details you share with us are used only to read and respond to your enquiry. You can find out more about how we store and protect information in our Privacy Policy. For the rules that apply when using this website, including how our content may be shared, please read our Terms of Use.
Need Support Beyond Our Site
We are an information website, so we cannot settle account issues or payment problems with outside services on your behalf. For those, please contact the service directly. If you ever feel that gambling is becoming hard to control, free and confidential support is available from independent help organisations, and reaching out early can make a real difference.
Thank you for taking the time to contact us. We look forward to hearing from you.